FAQs
How does the PetSafe GPS Smart Collar work?
The collar uses real-time GPS technology to track your pet’s location. You can monitor their position, set up virtual fences (safe zones), and receive alerts if they leave the area — all from the free mobile app.
Is there a monthly subscription?
No! Unlike most GPS collars, PetSafe includes all features — live tracking, geo-fencing, SOS alerts, and history — with a one-time purchase. There are no monthly fees or locked features.
Can I talk to my pet through the collar?
Yes! The collar has 2-way voice communication, allowing you to speak to your pet directly. It's ideal for calming anxiety, training, or recalling them from a distance.
What is the vibration feature for?
The vibration is a gentle, humane cue you can use to get your pet’s attention or reinforce training. It’s completely safe and non-invasive.
What happens if my pet gets lost or stolen?
You can activate the SOS feature, which sends an emergency alert and your pet’s live location to your chosen contacts via call or SMS — so you can act fast.
How far does the GPS tracking work?
The collar works globally wherever GPS and mobile data are available. As long as your pet is outdoors or in an area with signal, you’ll be able to track them in real-time.
Is the collar waterproof?
It’s water-resistant and built for all-weather adventures — rain, mud, and puddles included. Just don’t submerge it for long periods.
Will it fit my dog or cat?
The collar is adjustable and suitable for most small to large-sized pets. Check our size guide before ordering to ensure the best fit.
Do I need a SIM card or app?
Yes — the collar uses a SIM card to send GPS data. It comes with full instructions, and you’ll download our free mobile app (iOS & Android) to control and monitor everything easily.
What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, simply return it for a full refund. The collar also includes a 1-year warranty for peace of mind.
How can I contact Trubena?
You can email us at info@trubena.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 1-2 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.